At Outlet Salt Lure Pro Store, we’re as committed to your satisfaction as we are to quality saltwater fishing gear. Whether you’re casting lines offshore or angling in coastal waters, our shipping and returns policies are designed for maximum convenience.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your saltwater fishing gear ships.

Shipping Methods

Standard Shipping (Recommended):

  • Carrier: DHL or FedEx
  • Cost: $12.95 USD
  • Delivery Time: 10-15 business days after shipment

Free Shipping:

  • Available for orders over $50 USD
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment

Note: Delivery times may vary for international destinations. We currently cannot ship to some Asian countries and remote regions.

Tracking Your Order

Track your saltwater fishing equipment every step of the way using the tracking number provided in your shipping confirmation email.

Returns & Exchanges

We stand behind our saltwater fishing gear like we stand behind our casts. If you’re not completely satisfied, our straightforward returns process ensures you can shop with confidence.

Our Return Promise

We accept returns and exchanges within 15 days of delivery for most items, provided they are:

  • In original condition with all tags attached
  • Unused and in resalable condition
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

To protect all anglers, we cannot accept returns on:

  • Used terminal tackle (hooks, swivels, or other consumable items from our Saltwater Terminal Tackle category)
  • Customized fishing rods (special orders from our Saltwater Rods & Poles section)
  • Clearance sale items (marked as final sale)

How to Return an Item

Follow these simple steps to return your saltwater fishing gear:

  1. Initiate your return within 15 days of delivery by contacting our Saltwater Specialists at [email protected]
  2. Package your item securely in the original packaging with all included accessories
  3. Ship your return to our address (provided in your return authorization email) using a trackable shipping method
  4. Wait for processing – we’ll inspect your return and process your refund within 3-5 business days of receipt

Return Shipping Options

You’re responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend:

  • DHL/FedEx for fastest return processing (similar to our standard shipping)
  • EMS for cost-effective international returns

Refund Information

Once we receive and inspect your return:

  • Refund method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Processing time: 3-5 business days after we receive your return
  • Bank processing: Additional 5-10 business days depending on your financial institution

Note: Shipping charges are non-refundable unless the return is due to our error.

Exchange Process

For exchanges of saltwater fishing gear:

  1. Follow the standard return process above
  2. Include a note specifying your desired replacement item from our saltwater fishing collection
  3. We’ll ship your new item once we process the return (additional charges may apply for price differences)

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Saltwater Specialists,

I would like to request a return for the following item(s) from my recent order:

Order Number: [Your Order Number] Item(s) to Return: [Product Name(s) from Saltwater Line & Leader/Saltwater Lures/etc.] Reason for Return: [Please specify: Wrong size, Defective, Changed mind, etc.]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name] [Your Email Address] [Your Phone Number]

Damaged or Defective Items

If your saltwater fishing equipment arrives damaged or defective:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange a prepaid return label if needed
  3. Receive a replacement or full refund – your choice

Our Saltwater Specialists are available to help with any return questions – just cast us a line at [email protected].

Tight lines and happy fishing,
The Outlet Salt Lure Pro Store Team